Articles

 APEWS Black List

You may see IPs or IP pools listed with APEWS from time to time.... Please know that this is...

 Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing..... Your internet...

 Are you able to send emails but not receive?

Either your domain is out of disk space, or your e-mail address itself is out. You will need to...

 Blocked E-Mail Attachments

The following is a list of file attachments that may be blocked by the mail scanning service...

 Can't send email

You are not blacklisted for spamming or for anything you have done. The PBL is simply a list of...

 Definition of SPAM

All Unsolicited Bulk Email or "UBE", email which is both unsolicited and bulk, is hereby defined...

 ERRMSG: 550 Could not complete sender verify callout

SYMPTONS: When you attempt to send mail to someone the recipient never receives the mail....

 How can I setup webmail to go directly to horde, neomail or squirrel mail?

1. Login to the webmail program you prefer. You can get there by going to...

 How do I access web email?

http://www.yourdomain.com/webmail/

 How do I change my sites MX record to point mail to another server or domain?

If you wish to just point it to another domain do the following.... 1. Log into your control...

 How do I turn on SMTP Authentication?

               How do I...

 Installing an SPF Record via WHM

It is strongly recommended you have an SPF record installed for your domain through your host....

 Mail Quota Wrong

Sometimes in cPanel, it will report the wrong disk quota size for email. 1. FTP to your...

 Mail Scanner Configuration

Mail Scanning Configuration With the MailScanner service you can control what happens to...

 Mail Scanning Service FAQ

This list of Frequently Asked Questions is provided to help you understand the Mail Scanning...

 Spam Email Rule

To help combat spam, you can turn on spamassasin in your cPanel and create a rule in your email...

 What does the term {Disarmed} mean?

{Disarmed} means that when checking an email MailScanner found an html tag that is considered...

 What is my POP3 & SMTP Server Names?

For both incoming and outgoing mail server put mail.yourdomain.com

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